Returns & Exchanges

During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Liquid I.V. for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.

We stand fully behind our products. If you are not 100% satisfied, contact [info@liquid-iv.com](mailto:info@liquid-iv.com) within 60 days of delivery to initiate the return process*. We ask that you share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future.

_Please note, we are only able to accept returns/provide refunds for orders purchased through liquid-iv.com. Samples will not be eligible for return._

\* Refunds will process once the order is in transit to our warehouse. 

**Shipping Rates**

Below are the current shipping options available when purchasing from Liquid I.V.

**Free Shipping (3-6 Business Days)** - Free

**Expedited Shipping (2-3 Business Days)** - $15

_*** Once an order has been processed the shipping method cannot be changed.**_

**Processing Times**

Liquid I.V. offers free standard shipping with 3-6 business day delivery. This includes a 1-2 business day processing time for orders. Please allow extra time if your order was placed Friday evening, during weekends or on holidays. For example, if your order was placed Friday evening, it is standard to not see any tracking updates until Monday evening.

**APO/AE/AA**

Standard shipping to military addresses is sent via USPS. Due to extended handling time, delivery to these addresses may take up to 21 business days.

**COVID-19**

Due to carrier delays nationwide, shipments may experience delays of up to 10 business days. Most orders are shipped within 1-3 days of being placed. Please note all delivery timeframes are estimates and are subject to change. These timeframes do not include weekends and holidays. If you have not received your order after 10 business days, contact our customer service team and we can further assist you.